Terms of Service

Last updated 2026-11-13

These Terms of Service ("Terms") govern your use of Footprint Remover at footprintremover.com (the "Service"), operated by Univerlist Teknoloji San. ve Tic. A.Ş. ("we", "us"). By using the Service you agree to these Terms, our Privacy Policy and the Refund Policy in section 7. If you do not agree, do not use the Service.

1. The Service

Footprint Remover searches people-search sites for records that contain your verified email, shows you those records, and prepares removal requests: a deletion letter or the opt-out steps of each site. With your consent, we send the requests for you, and we track each one.

We cannot delete you from the internet. Each site decides whether and when it removes a record, and a removed record can appear again. We show the step of each request. We do not promise that a record is removed.

We keep improving the Service, so sites, features and limits can change. If a change materially reduces what a paid plan includes, we will tell you in advance, and you can cancel before your next renewal.

2. Eligibility and your account

• You must be at least 18 years old, or the age of majority where you live if that is higher.
• You sign in with a code that we send to your email. Keep access to that email secure. You are responsible for activity under your account.
• One person per account. Do not share, sell or transfer your account.

3. Only your own data

Use the Service only for your own personal data. Scan only an email address that is yours, and confirm only records that are about you. Do not use the Service to find, track or contact another person, or to make requests about someone else.

4. Requests in your name

• Before the first request, you agree that we contact each site in your name and ask it to remove your data. This consent stays for your account until you turn it off in Settings. It authorizes us to act as your agent for these requests only.
• You confirm that the data in your requests is about you and is correct.
• Some sites accept a request only from you. We then show you the steps, and you send the request yourself.
• If you connect Gmail, we send your approved letters from your mailbox, and the sites reply to that mailbox. You can disconnect Gmail at any time. Our Privacy Policy explains how we use the Gmail permission.

5. Plans, payments and cancellation

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles payments, invoices, taxes and payment-related customer service, and its Buyer Terms apply to your purchase.

• The features and the price of each plan are shown before you pay.
• Subscriptions are billed at the start of each billing period and renew automatically at the then-current price until you cancel. If a renewal payment fails, Paddle will retry it. If it still cannot be collected, your plan may end.
• You can cancel at any time in Settings. You keep your plan until the end of the period that you paid for, and you will not be charged again. Cancelling does not delete your account.
• If we raise the price of your plan, we will tell you at least 30 days in advance. You can cancel before the new price applies.

6. Acceptable use

You must not:

• use the Service to stalk, harass, dox or harm anyone, or to collect data about other people;
• get around sign-in limits, scan limits, CAPTCHA checks, payments or other security measures;
• scrape, resell or automate access to the Service without our written permission;
• send false or misleading requests to a site;
• interfere with the Service or our providers, or probe for vulnerabilities without our permission (report security issues to support@footprintremover.com).

We may suspend or close accounts that break these rules.

7. Refund Policy

Purchases are processed by Paddle.com, our Merchant of Record, which issues all refunds.

• To ask for a refund, email support@footprintremover.com from the address on your account with your order number (it is in your Paddle receipt), or reply to the receipt email to contact Paddle directly. We review each request case by case.
• Nothing here limits any right that you have under the consumer law where you live or under Paddle's Buyer Terms.

8. Closing your account

You can delete your account at any time in Settings. Deleting your account cancels your subscription and deletes your data as described in our Privacy Policy. Requests that a site already received stay with that site.

We may suspend or close your account at once if you seriously or repeatedly break these Terms, if the law requires it, or to protect the Service or others.

9. Disclaimers

The Service is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that a site will remove a record, that a removed record will not appear again, or that the Service will be uninterrupted or error-free. The Service is not legal advice.

10. Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability for any claim related to the Service is limited to the greater of the amount you paid us in the 12 months before the claim and 100 US dollars.

Nothing in these Terms limits liability that cannot be limited by law, such as liability for death or personal injury caused by negligence, for fraud, gross negligence or intent, or your statutory rights as a consumer.

11. Indemnity

If your use of the Service in breach of these Terms or the law leads to a claim against us, you will cover our reasonable losses and costs arising from that claim, to the extent the law allows.

12. Our rights in the Service

The Service, including its software, design and the Footprint Remover name and logo, belongs to Univerlist Teknoloji San. ve Tic. A.Ş. or its licensors. We give you a personal, non-exclusive, non-transferable and revocable right to use the Service under these Terms. If you send us feedback, we may use it with no obligation to you.

13. Changes to these Terms

We may update these Terms. If a change is material, we will tell you by email or in the Service before it takes effect. If you continue to use the Service after that, you accept the new Terms. If you do not accept them, you can cancel and stop using the Service.

14. Governing law and disputes

These Terms are governed by the laws of the Republic of Türkiye, and the courts of İzmir have jurisdiction. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live and can bring claims in your local courts. Please contact us at support@footprintremover.com first; most problems can be solved quickly.

15. Other terms

• We are not responsible for delays or failures caused by events outside our reasonable control, such as outages of our providers or of the sites.
• You may not transfer your rights under these Terms. We may transfer ours, for example in a merger or acquisition.
• If part of these Terms cannot be enforced, the rest still applies. Not enforcing a term is not a waiver of it.
• We may send you notices by email to the address on your account.
• These Terms, together with the policies that they refer to, are the whole agreement between you and us about the Service.

16. Contact

Univerlist Teknoloji San. ve Tic. A.Ş., Ege Üniversitesi Kampüsü, Erzene Mah. Ankara Cad. No: 172/69, İç Kapı No: 63, Ege Teknopark TGB Turkuaz (B) Blok, Kat 3, Ofis No BB63, Bornova, İzmir, Türkiye. Email: support@footprintremover.com.